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Real life Active Directory, Hyper-V, Forefront , Performance and Security experiences By Erik den Burger

Password recovery Equallogic PS-series

After a minor problem with a keepass file last week I was locked out of a Dell Equallogic Unit. Fortunately the solution is not that complex, although you will need the assistance of Equallogic Support.

Step 1.    Connect to the Equallogic using a serial console cable. By using a terminal program (hyperterm, putty) you will get a logon prompt.

Step 2.    Call your local Dell/Equallogic support desk. Be sure to have the service tag or serial number available.

Step 3.    When asked for a username please enter "recoverpassword". The unit will sent a response that includes the firmware version and a 4 digit number. Give this info to the support desk employee.

Step 4.    Your support desk employee will do his magic and give you a 4 digit number. Enter it and… Voila. You are admin again on your Equallogic box.

Step 5.    Change your password. Using the CLI: Account select grpadmin, passwd, <new password>

 

November 7, 2010 · Posted by Erik den Burger

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